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Personal Development as a Manager and LeaderPersonal Development as a Manager and Leader



       Dear Sir,

It's my indeed pleasure to present my Career CV to you as I am assured that I can be a strength to your organization and would grow your assessment to my enclosed resume that depicts my Managerial operational characteristics and skills. Throughout my entire career as well as the experience in the hotel business in Zarin Palace Hotel swat Pakistan, I was fully involved in different operational Managerial areas in additional to the opening, reopening and rebranding experiences. That knowledge and understanding of different operational aspects gave me the cosmopolitan performance, which have reflected on my management skills as well as gave me full confidence to present my CV to you.

Management Profile

Extremely accomplishedidealisticManager with years of domestic and international experience in hotels operation. Havegreatteam building and leadership tactics that guide to efficiencyof ideal performance from the team of hotel.Tenacious in achieving corporate objectives with a proven record of delivering exceptional P&L results.; Strategic thinker and planner ; skilled in the design and execution of effective operational plans. Empower management team, foster consensus and cohesion for achievement of the organizational goals. Problem solver and analytical minded with the capability to observe chances and hazards missed through others.

Core Competencies

  • Operations & General Management
  • Market penetration
  • Special projects developments
  • Control of operational expenses
  • Personnel development
  • Revenue & Profit Growth
  • Business segments Expansion
  • Team building & Leadership

If my candidature is from interest for you please contact me at the email or phone number above attached below. I am excited to further discuss my experiences and observe your facility.

       I look forward to hearing from you.

       Thank you for your deliberation.

       Yours sincerely,


Organisations need to ensure that they have the adaptability and flexibility to thrive and succeed in their business. This requires a formal framework for access to self–development for all staff. It should be linked to the organisational performance review or appraisal system. The policy should stress that self–development is a shared responsibility. Whilst the organisation should invest in opportunities access and activities, individuals should beencouraged to identify their particular needs and suggest activities that might be appropriate (Rosemary, 2007).

Self– Development Policy objectives should also identify priorities and resources. Whilst access to self– development is essential, resources are not finite (Eugene, 2006). Emphasis should focus on the continual improvement in the quality of service provision and the achievement of business objectives. This should include any statutory obligations as well as opportunities for management development and communication skills.The policy should also promote and encourage access to a wide range of learning activities, not just traditional forms.

The organisation should ensure that all self– development activities are evaluated in terms of return on investment. The policy should require all staff to agree learning objectives with their managers. Identifying learning objectives has several benefits. For the individual it clarifies the expectations of the intervention and identifies progress or further development needs. For managers, it helps to allocate individual responsibility for learning, provides a mechanism for monitoring and the evidence that it has taken place. Thirdly, for the organisation it increases the likelihood of achieving strategic plans.


Different businesses and plans begin with a thorough assessment of the present condition: professional growth is no exclusion. The assessment phase emerges at the starting and the end of the cycle of personal professional growth because managers must be conscious of where they are before they begin, and because it is compulsory to assessgenerally where they are to keep going in the correct direction. It is animportant part of the method, and deserves severeeffort and time.This is the similar kind for method of thinking that they would possibly apply in preparation for their assessment at work or for aninterview of job, i.e. thinking their weaknesses,strengthsand any future threats and opportunities.

Reflective learning

The most compulsory feature of assessing their learning is considering about what they have learned. This replication – on what occurred, what they identified from the knowledge, the latest skills and experience and they have achieved and how these will participate to their enhanced performance of future – is where they achieve actual advantage from their experiences of learning.

Frequency of review

Clearlymanagers must do a thorough assessment of their present situation before they can probably start to plan to make modifications.

There can be other times in their life when it will be mostlyvital to assesstheir professional growth.


It is suitable to make for anassessment to agree with formalassessments. This not only meets planning cycle of their employer, but permit them to be completely prepared to derive value from the practice, to take on board any proposals for modification and to include these quickly into their strategies.

Professional Registration

Their professional growth can be directly connected to achieving professional registration. If this is the matter, then their different goals will be connected to the particular competences needed to obtain that. Once they have achieved their aim, they must perform a thorough assessment and set fresh aims.

Shelf life of learning/evidence

If they are performing towards professional registration, or other qualifications of competence–based, they must to set regular dates to assesstheir portfolio of evidence. Their evidence and competence that confirms it, only has a restricted life.

Starting Review

Begin by taking a metaphorical phase back and taking an excellent look at where they are. It can support to ask themselvesdifferent questions, and to present themselves some considered and honest replies.

Tracking Progress

Observe at their Action Plan of Development, or their last assessment, and observe how different aims they have obtained. If they have completed an aim completely, then remove it from their strategy.


Think how they have reached their accomplishments. Did they take a prepared method or was it additional opportunistic? Has their method supported or hindered the accomplishment of their aims? It can be that they must modify the style they handle their professional growth to obtain additional, or to achieve especial aims.

Parliamentary system is a very common, effective and broadly adopted administration, and it seems suitable to cite to British Parliamentary practice especially due to it is the English system which has given a great structure for several other nations. United Kingdom is considered as the country of origin about the parliamentary executive. The system of parliament is differentiated by the government's head being reliant on the support of direct or indirect by the parliament, frequently showed by the confidence vote. Therefore, there is no precise legal division of authorities between the executive government branches and legislative. This system generally has an obvious difference between the head of government and state's head.

Sources of Support

Manager will be preferably placed to support assessment. This is especially so if they are applying their work assessment to set their aims.

Measuring Development

Measuring development can appeared complicated, especially in these days when individual staffs do very special works, even within the similar section.


The Hotel Business Plan attempts to map out an operational strategy for the Hotel thatwill meet its strategic objectives.The Hotel Business Plan attempts to focus management's strategic and operational focuson four areas of the operation;

  • Marketing – acquiring MARKET SHARE (GUESTS)
  • Quality – maintaining STANDARDS
  • STAFF – maintaining STAFF
  • Finance – maintaining PROFITABILITY

These four areas are all interlinking and inter–dependant. To improve Quality of physicalstandards in the hotelwill impact on Finance. Toimplement a STAFF retrenchment exercise will impact positively on Finance but may impact negatively on Quality.Effective Marketing will impact on Financebut unless the Quality of the product is what the market dictates, the market is not going to materialize (Michael, 2008).In any business maintaining the customer has to be the first priority, Hotels are nodifferent. And yet management's focus is everywhere but on the GUEST – it is onfinancial reports, endless meetings, paperwork, resolving STAFF issues, Hotelmaintenance – Management are operationally–focused and not market–focused (Paul, 2010).Hotel Management is a delicate balancing act between these for focus areas – neglectone area and two or more areas are likely to suffer.

Human nature is such that we tend to do the things people like doing, are proficient in orwhich give them the most reward. Management team is nodifferent and will focus on some areas of their responsibilities while neglecting othersor will focus on their capabilities and neglect areas they feel out of theirdepth (Michael, 2008).


The Hotel Business Plan, apart from identifying Key Performance Areas and standardsof performance for each KRA, also functions as an Action Plan.Departmental Management Checklists are included in each focus area plan to enable management to internally audit theirrespective Department functions against operational standards, and to devise actionplans to address weak performance areas.

It is a tool for the General Manager to distribute amongst his Management Team, to getfeedback on proposed action plans, to agree priorities, to set S.M.A.R.T Goals and toreview the Hotel's performance, in all areas, beyond what the financial data is telling.It is a resource library, containing Best Practices, suggested procedures, forms,references and tools to assist in the implementation of each Key Result Area. It willserve no purpose whatsoever sitting on a shelf or in a drawer in the General Manager'soffice.

Goal – setting is a vital aspect of the Hotel Business Plan strategy execution. The beststrategy will be worthless if there is no accompanying action plans. Likewise, if theaction plans or goals do not contribute to the overall strategic objectives of the Hotel,then management will be spending 8020% of their time on things that produce only 20% ofthe results.


The leader and manager also have particular styles of managing the individuals they are leading; the manager managed applying learned information and the leader applies their characters. There is a description that Managers do things correct, and leaders do the perfect things. Managers organize methods and time to achieve neededoutcomes; they excel at achieving things performed. Excellent leaders excel at motivating others to achieve things done. Leaders are generally additional emotional than managers. Different managers are employed to do things through the book and to follow method. They lean to accept organizational process and structure, as it exists.The significance of organizational culture and how it participates to organizational achievement and effectiveness is well made. Organizational culture is probably the most important aspect deciding longevity, capacityand effectiveness of an organization. The responsibilities and roles for leaders to make and sustain healthy organizational cultures are with the implement of use authority, they should apply their power in empowering and nurturing styles, in spite of applying it in dictating.

There is a suggestion for a healthy organizational culture begins with keeping the organizational culture important and related, individuals need a deep consideration of why the organization was made and what itsaim is, what brought its members combined in the first position, and why the group still exists presently (Eugene, 2006) . The organization should have excellent communication between the management and itsstaffs; this is important in keeping the work situation even and conflicts to a minimum. There should be an excellent communication system in any organization, staffs all share ideas and speak when they need support with something. This is an exercise that individuals anticipate to keep as their organization develops.


The final thing a Manager desires to risk is his profession. When an unanticipated risk surfaces in a business his profession can be at stake (Eugene, 2006). With performing a process of risk assessment the manager will be capable to recognise the maximum number of risks for a business. The key to an excellent process of risk assessment is to be making sure that the process of risk assessment contains important team members of business and important stakeholders. Moreover the manager must conduct professionalinterviews and assesshistorical knowledge.

The process of risk assessment is a compulsory part of any business. Businesses are started to take benefit of chances and with these chances come risk and uncertainty. The plan of risk management concentrates the method behind management of risk and the process of risk assessment permits the team to recognise, prioritize, categorize and mitigate or evade these risks ahead of time (Ronald, 2002). The team applies this method to decide the possibility and effect of every risk, decide if the risk can/should be evaded through making modifications to the business, plan asuitable react, and responses and risks in the risk register.

The process of risk assessment must be a common system performed throughout the process of planning. It is important that the manager sends aninvitation of meeting and plan to all people well ahead of time. This permits the time of participant to assess what will be discussed and note any hazards they can have already recognised (Ronald, 2002).

Risk Identification

Before the process of risk assessment the manager will have collected a list of hazards from last businesses. These will be assessed at the starting of the method as a style to not only recognises different usual risks but also as a catalyst to achieve the people considering about risks.

Categorize and Group Duplicates

Categorization creates it simple to recognise duplicate risks and performs as to trigger for deciding extra risks. After the 10 minute exercise of risk recognition the manager will support the team in the categorization of every risk.

Qualify Risks

On a large part of wall space, the manager will make an area to chart the risks according to impact and possibility (Eugene, 2006). Applying sticky papers numbered from one to ten, the manager will make a vertical axis for possibility and a horizontal axis for effect.

Decide Response of Risk

For the risks which have been recognised with a high score of risk, the people will decide the causes and triggers and recognise responses (Ronald, 2002). Responses can contain: adding the danger to the plan and scheduling for it; adding support to the plan to mitigate any possible enhancement in costs, adding resources to the business to alleviate any possible shortage in assigned resources; improving a course of action for evading the risk; or accepting the danger.

After the Process

After the method the manager will enter all the risks, possibility –impact scores, and responses into the risk register (Paul, 2010). The risks of high scoring will be added to the Plan of Management.


Making duties and relationships within the place of work is a compulsory part of protecting practices of safe working, and encouraging a culture of safety.To protect and sustain a safe place of work, employers must make sure that everybody from higher management to individual staffs is conscious of their duties for safety, and performs accordingly.Managers are responsible for the workplace safety,health and welfare of those who perform under their guidance (Eugene, 2006). As a guide to prevention of accident and risk recognition, assessment and control they must:

  • Consult and with the committees of organization–based occupational health and protection;
  • Make safety aims and goals for their field of duty
  • Make sure that the organizational health and safety strategy and methods are promulgated to those who perform under their guidance or direction;
  • Observe injuries,accidents and incidents influencing health and safety within their area of duty and take all compulsory phases to remedy different conditions without delay;
  • Perform health and safety tests proper to their field of duty;
  • Inspire employee to apply excellent practices of health and safety;
  • Present the compulsory maintenance and controls method to make sure a safe and healthy place of work;
  • Make sure that defensivetool and dress is presented and applied;
  • Make sure that fresh employee ispresented proper training in health and safety;
  • Meet all legal needs with regard to health and safety.


Eugene, Sadler. (2006). Learning and development for managers: perspectives from research and practice. PublisherWiley–Blackwell, 89–95

Michael, Armstrong. (2008). How to Be an Even Better Manager: A Complete A–Z of Proven Techniques and Essential Skills. PublisherKogan Page Publishers, 106–110

Paul, C. (2010). The AMA Handbook of Project Management. PublisherAMACOM Div American Mgmt Assn, 236–242

Ronald, A. (2002). The non–profit manager's resource directory, Volume 153. PublisherJohn Wiley and Sons, 214–219

Rosemary, Ryan. (2007). Leadership Development: A Guide for HR and Training Professionals. PublisherElsevier. 56–61